Trends Transforming the Facility Management Industry

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The facility management industry is transforming along with the technological advancements of the 21st century.

What was once an industry valued at $30 billion in 2017, is predicted to be almost double come the next year. The reasons for its growth are down to the needs of understanding the correlations between real estate and management.

To help you get a better understanding of what has transformed the industry, we’ve put together a list of X trends you need to know.

1. The Evolution of Outsourcing

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Companies have deemed it costly for their facility management services to reach their clients. Instead of having their own in-house team that will specialize in creating strategic initiatives, companies their attention towards outsourcing this service to give customers a better user experience.

This has not only lowered the costs for maintaining such services, but it has also improved customer satisfaction.

2. Integrated Services

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To ensure higher quality across the board, enterprises have come up with a clever way to approach facility management. Instead of going down the traditional route of having several providers based on location and functionality, the industry has decided to combine all three services into one.

Having the ability to combine real estate management, facility management, and project management under one roof has greatly increased the level of service these companies provide.

Instead of being three separate entities, they are not operating under one. This means that a company will have much more clients to work with, and a much bigger portfolio to showcase their quality work.

3. Personalization and User Satisfaction At the Front

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Consumers are greatly enjoying the way businesses communicate with them. The need and emphasis on personalization have reached the doors of the facility management industry.

Customers and employees expect the same level of commitment from their companies. If customers enjoy a personalized approach, the employees also expect it.

The call for employees to be treated as well as the customers have brought forth numerous benefits for the industry. Not only are the employees more satisfied with their companies, but they’re also providing better work results. This comes to the detriment of no one as both the companies, employees, and customers benefit from it.

The more a company keeps its employees happy and satisfied, the more it will reap the rewards from having a steady ship.

4. Wellness Programs Also Come With Benefits

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While wellness programs aren’t something exclusively for the facility management industry, it has helped transform it into one or another.

Wellness programs are there to teach companies and employees that being healthy is a benefit, not a cool perk. These programs can be heavily focused on physical health, mental health, or a mixture of both (the most preferred one).

Wellness programs have also become the industry standard, with every company employing these programs to make sure that their employees are reaping the benefits.

5. Being Flexible, Working With Others, and Communication

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Newer companies and startups are the ones that greatly employ flexible workspaces since these are the ones that come into contact with new trends the most.

Older companies and larger organizations were the first ones to implement it, but only because of times are changing. Nowadays, you can see that almost every large organization employs a flexible workspace, where employees can manage large projects through collaboration and communication.

The facility management industry is one industry that has employed this system of operation. More and more facility management companies are prioritizing the support for having a flexible workspace. Not only does this make the work of the employees easier, but it also promotes collaboration and communication.

If you’re looking for facility management software that is based on everything we’ve been talking in this article, then you might find the solution to all of your facility needs by visiting

6. Collaboration and Partnering With Vendors

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The industry is changing, but they are changing everything they come into contact with. The employees aren’t the only ones enjoying the benefits of these new changes; it’s the vendors as well.

Nowadays, companies in the industry are more and more focusing on creating partnerships with the vendors whom they’re working with. They create these partnerships based on the previous points we’ve mentioned; communication and collaboration.

Nowadays, companies in the industry don’t specifically focus on obtaining a better deal when working with vendors, but a deal that will see them both establish a solid growth. It is because of the solid communication between both vendors and companies that enables creating a solid partnership and relationship.

7. Longevity Through Partnership

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Additionally, the industry doesn’t only focus on a one-time thing, but rather on creating a long-lasting partnership. This not only creates a bond between vendor and company, but also opens the possibility for safer experimentation with new products, training, and achieving the highest possible ROI for both.

8. Creating a Smarter Workplace

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The fast-growing technological trends have had their fair share of implementation in the facility management industry. But it seems that not one single technology has a bigger impact in the industry than the Internet of Things (IoT).

The IoT makes it possible for more and more devices to be connected to a single network and has its usage most in the work sphere. This makes the workspace easily accessible from anywhere and anytime, and the amount of information that can be accessed is only limited to the employees themselves.

The IoT not only makes the workspace smarter, but it also has key usage in the management sector, where the facility management industry makes its mark. But there is no use of us talking about this tech without explaining to you what it can do.

A great example of implementing IoT into your business makes it possible for you to integrate and optimize various building and office functions such as security and tracking systems, fire systems, lighting management systems, HVAC systems, maintenance systems, and a host of others things straight from a decentralized place.

The IoT is slowly becoming an industry-standard in the facility management industry, with more and more companies and enterprises getting on board with it.